Table of Contents

Terms & Conditions

BusyCloud LTD General Terms & Conditions of Business


1.1 ‘Client’ means the customer placing an order for services or services with BusyCloud LTD.

1.2 BusyCloud LTD means BusyCloud, its trading divisions, subsidiary, or associated companies.

1.3 Services means all equipment, software or services which are subject to the Client’s order which are to be supplied to the Client by BusyCloud LTD under these Conditions.


2.1 There shall be no binding agreement between the Client and BusyCloud LTD until the Client’s order has been accepted in writing by BusyCloud LTD. Any prior indications by BusyCloud LTD made verbally shall be provisional only.

2.2 All orders must be placed using the standard format specified by BusyCloud LTD and request delivery as specified by BusyCloud LTD by reviewing your requirements of service and after being given an estimated time to finish the work agreed. Orders must in any event comply with the prevailing BusyCloud LTD ordering procedures.

2.3 All orders are accepted subject to the availability of services and to these Conditions. No terms or conditions put forward by the Client shall be binding on BusyCloud LTD.

2.4 The Client accepts that these Conditions and any specific details stated on its accepted order constitute the entire understanding between the parties and supersede any prior promise, representation, undertaking or understanding of any kind.

2.5 If the Client requests a change or cancellation of an order, BusyCloud LTD reserves the right to reject the change or cancellation or accept it and charge of upto 25% of the order value.


3.1 Unless otherwise explicitly agreed in writing, the services shall be sold and invoiced at BusyCloud LTD’s current prices at the date of order. Catalogues, price lists, videos and other advertising material are provided for illustrative purposes only.

3.2 Unless otherwise agreed in writing, prices do not include delivery and taxes (if any) and such costs shall be payable by and invoiced to the Client.

3.3 All quotations are valid only on the date given and all quotations and prices are based on details provided by the Client and do not apply where the Client alters the details on which such quotations and prices are based. BusyCloud LTD reserves the right to charge for any omission or additional cost arising from the provision of inaccurate or insufficient information by the Client and to revise prices to take into account increases in any costs of providing the services which occurs between the date of quotation and delivery.


4.1 Service delivery shall be online, on the Client’s web site, or, if different, the URL or place specified in the Client’s order.

4.2 Dates and times quoted by BusyCloud LTD are estimates only and any delay in meeting delivery dates shall not give rise to a right to cancel the order or to claim damages.


5.1 If the Client is not an account holder approved in writing by BusyCloud LTD all invoices are payable before delivery of the services or immediately following submission of a pro forma invoice from BusyCloud LTD, whichever is the earlier.

5.2 If the Client is an approved account customer all invoices are payable net within 14 days of the date of the invoice.

5.3 Time is of the essence with regard to payment of any sums due to BusyCloud LTD.

5.4 The Client shall not be entitled to withhold payment of any amount due to BusyCloud LTD in respect of any claim for damage to services or any alleged breach of contract by BusyCloud LTD, nor shall the Client be entitled to any right of set-off.

5.5 Without prejudice to BusyCloud LTD’s other rights if the Client fails to pay any amount on the due date;

5.5.1 BusyCloud LTD shall have the right to cancel any contract made with the Client and/or to suspend deliveries;

5.5.2 BusyCloud LTD reserves the right to charge interest on a daily basis on overdue amounts at the rate of 4% until full payment is made;

5.5.3 the Client shall indemnify BusyCloud LTD and keep it indemnified in respect of all costs (including legal fees) reasonably incurred in attempting to recover such overdue amounts;

5.5.4 the whole of the balance then outstanding to BusyCloud LTD by the Client on any account whatsoever shall become immediately due and payable.

5.6 BusyCloud LTD reserves the right to require the Client to pay for services in advance and to recharge or refuse discount if the Client fails to maintain credit account arrangements satisfactory to BusyCloud LTD.

  1. TITLE

6.1 BusyCloud LTD shall retain full ownership of and title to all services delivered to the Client or any part thereof unless and until the Client has paid all sums owing to BusyCloud LTD. 

6.2 While any amount remains outstanding to BusyCloud LTD from the Client;

6.2.1 the Client shall keep the services as fiduciary bailee for BusyCloud LTD and shall store the services separately from its other chattels and in a manner which clearly shows that they are owned by BusyCloud LTD;

6.2.2 the Client shall not pledge or in any way charge by way of security for any indebtedness any of the services which remain the property of BusyCloud LTD;

6.2.3 the Client will deliver up or have delivered up to BusyCloud LTD services upon demand and BusyCloud LTD may without limiting any other rights or remedies available to it at law in equity or by statute seize repossess and/or resell services at its discretion and in the exercise of such rights BusyCloud LTD may enter any premises in which it reasonably believes from time to time any services are located;

6.2.4 the Client may only sell transfer or otherwise dispose of the services to its customers in the ordinary course of its business and in accordance with the provisions of these Conditions;

6.2.5 where the Client is paid by or on behalf of any customer or shall receive the proceeds of any insurance claim in respect of any services it shall pay such proceeds to BusyCloud LTD as soon as reasonably practicable to do so after receipt until BusyCloud LTD is paid in full and shall hold the same as trustee for BusyCloud LTD and keep a separate account of all such proceeds for such purpose;

6.2.6 the Client shall take all due care (or ensure that all due care is taken) of the services and the Client shall bear the sole liability for insurance of the services and shall indemnify BusyCloud LTD for any loss whatsoever suffered or incurred by BusyCloud LTD arising out of any failure to insure such services.


10.1 The Client recognises the manufacturer’s ownership of and title to all trademarks, service marks, trade names, patents, copyright and other intellectual property rights.

10.2 The Client will take no action to violate, obliterate, remove, alter, conceal or misuse any such marks, trade name or copyright notice.

10.3 The Client will promptly notify BusyCloud LTD if it becomes aware of any infringement of such intellectual property rights by any third party and shall provide its reasonable assistance to BusyCloud LTD and/or the manufacturer in connection with any resultant proceedings.


BusyCloud LTD may from time to time impart to the Client certain confidential information of a commercially sensitive or technical nature and the Client hereby agrees that it will use such information solely for the purpose of this Agreement and that it shall not disclose such information whether directly or indirectly to any third party.


14.1 If and to the extent that any provision or any part of these Conditions is deemed to be illegal void or unenforceable for any reason then such provision or part thereof (as the case may be) shall be deemed to be severed from the remaining provisions or parts of the relevant provisions (as the case may be) all of which remaining provisions shall remain full force and effect;

14.2 In particular, should any limitation of BusyCloud LTD’s liability contained in these Conditions be held to be illegal void or unenforceable under any applicable statute or rule of law it shall to that extent only be deemed severed here from, but, if BusyCloud LTD thereby becomes liable for any loss or damage, such liability shall be subject to all other relevant limitations contained in these Conditions.


15.2 The Client shall provide such activity reports in connection with the sale and sub-licensing of services as BusyCloud LTD shall reasonably request from time to time.


17.1 BusyCloud LTD will configure and install services to the specification provided by the Client at the time of order at such rates as it notifies the Client from time to time.

17.2 BusyCloud LTD will use reasonable care and skill in performing such installation/configuration and will perform such services within a reasonable time.

17.3 In the event the Client changes the specification for such installation/configuration BusyCloud LTD reserves the right to require payment for implementing such changes at rated notified to the Client from time to time.


18.2 The Client indemnifies BusyCloud LTD against all costs claims expenses demands and penalties suffered or as but not limited to, sub-licensing of software, copyright and warranty provisions.


19.2 The Client may not assign or transfer any of its rights, duties and obligations without the written consent of BusyCloud LTD.


20.1 BusyCloud LTD shall not in any circumstances whatsoever be liable for indirect or consequential loss including but not limited to loss of profits loss of data or use and shall have no liability for any claim based upon the combination operation or use of any services with equipment data or programming not supplied by BusyCloud LTD or based upon a modification of the services.

20.2 Any action against BusyCloud LTD must be brought no later than 12 months after the Client becomes aware that a cause of action has arisen.


The relationship between the Client and BusyCloud LTD shall be as buyer and seller and nothing contained herein shall be deemed to create a partnership or agency.

  1. LAW

These Conditions shall be construed according to the laws of England the Client and BusyCloud LTD submit to the non-exclusive jurisdiction of the English Courts in connection with any dispute or proceedings arising out of any contract incorporating these Conditions.

Updated July 30th 2020 – updated clause 12 software licensing

General Terms and Conditions of Hosting, Co-location, Server Leasing and Domain Name Registration Services

The customer acknowledges that “BusyCloud” is the trading name of BusyCloud LTD. BusyCloud LTD provides the telecommunications network facilities underlying the services provided by BusyCloud LTD and nominated providers it may choose. The use of BusyCloud LTD’s telecommunications network facilities is subject to the following terms, breach of which may result in suspension or termination of the Customer’s right to use the service:-

  1. Our services are offered on an on-going basis with all payments due in advance of any service. All charges are deemed contracted for a 90 day period from registration and thereafter are automatically renewed unless cancelled by either party giving a minimum 14 days notice in writing, irrespective of payment period. Subject to BusyCloud LTD’s discretion, charges are not refundable. BusyCloud LTD reserves the right to change or amend their prices without notice.
  2. BusyCloud LTD may only be used for lawful purposes by the Customer at the sites specified in the Registration Form Transmission. Any material transmitted through BusyCloud LTD , or use of any part of it, in violation of any UK law or regulation is prohibited. Such prohibited transmission might include, but is not limited to: copyrighted material, material legally judged to be threatening or obscene, material protected by trade secret, whether or not the Customer was aware of the content of the material or of the relevant law.
  3. The Customer shall be issued with a password or passwords to access the services and shall take all reasonable steps to keep such passwords private and confidential and ensure that it does not become known to other persons. If the password becomes known to any other person, the Customer will immediately inform the provider and the password will immediately be changed. The provider or BusyCloud LTD may change the Customer’s password from time to time at their discretion without prior notice.
  4. The Customer shall not use the services: for transmission of computer viruses; for transmission of any material which is defamatory, offensive or abusive or of an obscene or menacing character, or which may cause annoyance, inconvenience or needless anxiety, or for the posting of any such material to bulletin boards or news groups; in a manner which constitutes a violation or infringement of the rights of any person, firm or Client (including, but not limited to any intellectual property rights); for the transmission of bulk mail in any form (whether it has occurred through intentional misuse, such as sending unsolicited email marketing, or if it has occurred unintentionally, such as through malware, computer viruses and any other exploits of a website or computer, whether part of our network or external to it). The definition of bulk mail shall be judged in terms of the negative effects (including, but not limited to, excessive use of resources or blacklisting) that may occur in such an incident. We reserve the right to suspend or terminate services and take any other steps we deem necessary at our sole discretion and without notice where such activity harms the reputation of our network and/or infringes on our ability to deliver services to other clients. It is the client’s responsibility to take all reasonable measures (including but not limited to, ensuring websites and software are kept up to date, passwords kept secure and any connected devices are protected by anti-virus or anti-malware to prevent such exploits taking place). In the event of such an exploit we do not accept responsibility for providing any assistance to restore affected devices, for example to re-configure an email client with a new password, and will only restore service where we believe the client has taken all reasonable measures to remove the exploit and ensure they comply with these terms.
  5. The Customer acknowledges that BusyCloud LTD is unable to exercise control over the content of any information passing over the BusyCloud LTD connection and or BusyCloud LTD network. The Customer further acknowledges that BusyCloud LTD hereby excludes all liability in respect of any transmission or reception of information of whatever nature.
  6. BusyCloud LTD may be used by the Customer to access other networks world-wide and the Customer agrees to conform to any acceptable use policies of BusyCloud LTD and any such other networks. In addition, the Customer undertakes to conform to any published Internet protocols and standards: RFC1009, RFC1122, RFC1123 & RFC1250 and future protocols and standards. In the event that communications by the Customer do not conform to these standards, or if the Customer makes profligate use of the BusyCloud LTD network to the detriment of BusyCloud LTD or any other BusyCloud LTD Customers, BusyCloud LTD reserves the right to restrict passage of the Customer’s communications until they give a suitable undertaking as to use.
  7. The Customer agrees to indemnify and hold BusyCloud LTD harmless from any claim brought by third parties, alleging the use of BusyCloud LTD by the customer has infringed any right of any kind applicable in the UK or by International legislation and regulation. The Customer shall defend and pay all costs, damages, awards, fees (including reasonable legal fees) and judgements finally awarded against BusyCloud LTD arising from such claims. Furthermore the Customer shall provide BusyCloud LTD with notice of such claims, full authority to defend, compromise or settle such claims and reasonable assistance to defend such claims at the Customer’s sole expense.
  8. Without prejudice to the foregoing, BusyCloud LTD considers that any applications which transmit live video, live audio, or make similar traffic demands across the BusyCloud LTD network by whatever means, constitute making profligate use of the BusyCloud LTD network and as such are not permitted. Use of IP Multicast, other than by means provided and co-ordinated by BusyCloud LTD, is also prohibited.
  9. The customer undertakes not to assign, re-sell, sublease or in any other way transfer the BusyCloud LTD connection. Contravention of this restriction successful or not will result in the termination of the service by BusyCloud LTD, in which event the Customer is liable for a termination fee. If the customer is a duly authorised current Channel Partner of Webage then the resell restriction of this clause does not apply.
  10. Any condition or warranty that may be implied or incorporated within this contract, by reason of statute or common law, is hereby expressly excluded so far as maybe permitted by law. While BusyCloud LTD will use all reasonable endeavours to provide prompt and continuing service, it will not be liable for any loss of data resulting from delays, non-deliveries, missed deliveries, or service interruptions caused by events beyond the control of BusyCloud LTD or by errors or omissions of the Customer. In no circumstances whatsoever, will BusyCloud LTD be liable for economic or consequential loss. BusyCloud LTD specifically excludes any warranty as to the quality or accuracy of information received through the services, further BusyCloud LTD cannot be held liable for the actions of any 3rd Party using the service.
  11. Where BusyCloud LTD provides added value services to its existing services in particular but not exclusively ‘anti virus’ products for electronic mail BusyCloud LTD will not be held responsible for any consequential loss or damage for the failure of these services to operate to specification. In the case of failure of these added value services, it is expected that the customer will have taken steps to implement contingency plans to protect its business from the effects of these BusyCloud LTD added value services not functioning to specification or not being available.
  12. Where BusyCloud LTD provides hosting services the customer agrees that any equipment hosted by BusyCloud LTD shall be treated as security for the payment by the customer for services and services provided or to be provided under its hosting agreement.
  13. Where BusyCloud LTD manages the renewal of a domain with the appropriate domain licensing authority on behalf of the customer Webage will take responsibility for notifying renewal and maintaining connectivity to all other services associated with that domain. We issue the first domain name expiry notice to you 14 days ahead of the actual domain expiry when we also issue the invoice for the domain renewal.  Your domain name will be renewed when the renewal invoice for it is paid. In the event that the customer requests that BusyCloud LTD administers a domain transfer away to another provider, BusyCloud LTD will make an administrative fee equivalent to  15 minutes labour at our current rates, and this charge must be paid before the transfer can be completed. See clause 14 below. Where the customer renews the domain directly with the appropriate domain licensing authority BusyCloud LTD will not be held responsible for services associated with that domain including the continued availability of the domain. Further, domain names in the .uk namespace are also subject to Nominet’s Terms and Conditions which are available at
  14. BusyCloud LTD shall retain full ownership of and title to all equipment, software, or services (services) ordered by the customer and delivered to the customer or any part thereof unless and until the customer has paid all sums owing to BusyCloud LTD. In addition where services are subject to a transfer fee or other fixed charges such as domain names then no transfer or action will occur until the customer has settled in full all outstanding commercial matters with BusyCloud LTD.
  15. BusyCloud LTD reserves the right to alter these Terms and Conditions from time to time. The current Terms and Conditions applicable are those published on the BusyCloud LTD web pages. By continuing to accept service from BusyCloud LTD the customers are deemed to be bound by the current Terms and Conditions. Where possible Webage will give advance notice of changes to Terms and Conditions.
  16. By accepting or using the service and or BusyCloud LTD has supplied services the customer is deemed to have accepted these Terms and Conditions.
  17. This contract is governed and construed in accordance with Scots Law.

Updated 30/07/2020 – clause 13, added clarification to charges relating to domain transfers away.

Updated 30/07/2020 – clause 4, added explicit terms regarding bulk mail policy.

Domain Name Terms

  1. The following terms and conditions apply specifically to the domain registration Service:
    1. You (the client) acknowledge and recognise that the domain name system and the practice of registering and administering domain names is continuously evolving and that We (BusyCloud LTD) may modify these terms as necessary, from time to time, to comply with any agreements by which We are or will be bound, and to adjust to changing business circumstances.
    2. Your continued use of the registered domain name constitutes acceptance of these terms and amendments, including acceptance of the terms and conditions required of Us (BusyCloud LTD) by Our domain name services providers, the registrar; OpenSRS – Tucows Inc. and the registry Nominet UK, to which You are bound. By registering domain names, You are entering into a contract with Tucows Inc. and/or Nominet UK, a copy of which is at the end of this document, Master Domain Registration Agreement and the Terms and Conditions of Domain Name Registration. If at any time, You do not agree to such changes, You agree that Your sole remedy is to request that Your domain name registration be cancelled or transferred to a different domain name registrar.
    3. Domains that are purchased though BusyCloud Ltd are subject to auto-renew which is set to default. Clients who wish to opt out of auto-renew can do this via the client portal. Domains cannot be refunded due to the nature of hierarchy.
  2. Domain Name Registration
    1. We have been granted the right to provide Internet domain registration services.
    2. ICANN oversees all domain registries and registrars. Verisign Inc is the registry administrator responsible for the .com, .net tld domains. Nominet is responsible for the .uk tld domain and the second-level domain (sld),, and extensions. EURID is responsible for the .eu ccTLD domain. You can find information about ICANN’s Registrants Rights and Responsibilities document here:
    3. Upon receipt of Your domain name registration information, We shall submit the information to the registry administrator for the appropriate domain extension for approval and processing. The registry administrator then puts into effect the domain name registration.
  3. Selection of a domain name
    1. You represent that, to the best of Your knowledge and belief, neither this registration of a domain name nor the manner in which it is directly or indirectly to be used infringes the legal rights of a third party and, further, that the domain name is not being registered for nor shall it at any time whatsoever be used for any unlawful purpose whatsoever.
    2. If You are registering a domain name during the finite period of time when owners of trademarks and service marks have priority to do so (“Sunrise Period”), You acknowledge and agree that registrations for domain names during the Sunrise Period will only be accepted on the conditions applicable to those new domain names and their Sunrise provisions which may include a minimum registration term.
    3. By registering or renewing a .uk top-level or second-level domain and agreeing to these terms & conditions, You agree that You have read and agree to the Nominet Terms & Conditions of Domain Name Registration. If You are registering the domain for a third party, You warrant that the third party for whom you register the domain name has read and agreed to the Nominet Terms & Conditions.
    4. Upon submitting a registration through your Our control panel, We will submit your application to the relevant registry for processing. However, it is Your responsibility to check using WHOIS that Your domain registration has been successful twenty-four hours after payment has been made to Us. To check that the contact details assigned are correct and valid please see ‘Domain Contacts’ via Our control panel.
  4. Name restrictions
    1. Registrations in the .name top-level domain must constitute an individual’s “Personal Name”. For purposes of the .name restrictions (the “Restrictions”), a “Personal Name” is a person’s legal name, or a name by which the person is commonly known. A “name by which a person is commonly known” includes, without limitation, a pseudonym used by an author or painter, or a stage name used by a singer or actor.
  5. Fees
    1. In consideration for Us providing domain name registration Services to You, You agree to pay Us, prior to the approval of the desired domain name registration, the amounts set forth in Our Price Schedule, as amended from time to time, for the initial registration of the domain name and any subsequent renewals.
    2. Your application will not be registered until We have received payment of the registration fee. If We do register a domain name prior to payment of the registration fee, We reserves the right to cancel the registration or restrict use of the domain name until payment has been received.
    3. All fees must be prepaid and are non-refundable, in whole or in part, even if the domain name registration is suspended, cancelled or transferred prior to the end of the registration term.
    4. In the event of a charge back by a credit card Client or other payment provider authorised by Us, the domain name registration shall be transferred to Us as the paying entity for the registration. We may reinstate Your domain name registration at its sole discretion upon its receipt of the registration or renewal fee and its then current reinstatement fee. The reinstatement fee is currently £100.
    5. Payment must be made by credit card/debit card or other methods we indicate in Our registration application or renewal form. We will renew Your domain name for You provided Your credit card or other billing information is available and up to date. If Your billing information is not accurate and You wish to renew Your domain name registration, we will contact You to update this information and charge accordingly.
  6. Free domain name registration
    1. Please note that if You opt to take advantage of a free domain name registration offer the free domain will be registered for one year only. After the first year, subsequent renewals will be at full price, and You will be advised of this by invoicing sent in advance of the renewal date. If you have a valid card payment method in your account with Us, We will automatically charge your card before the renewal date.
  7. Term
    1. These terms shall remain in full force during the length of the term of Your domain name registration(s) as selected, recorded, and paid for upon registration of the domain name. Should You choose to renew or otherwise lengthen the term of Your domain name registration, then these terms and conditions will apply.
    2. To ensure Your domains are not lost We operate a positive renewal system on all Our domains. Your domain will automatically renew for the term it was registered for unless You opt-out of this Service through Your control panel or update the renewal period prior to any renewal. This is not refundable and it is Your responsibility to ensure valid contact and payment details are on Your account at all times. Failure can lead to suspension.
    3. Our domain renewal process is automated; however, it is Your responsibility to check that Your renewal has been successful within one month of the renewal date. You will automatically be charged for the renewal of the domain prior to its expiry if you have valid card payment details on your account; otherwise it is your responsibility to ensure timely payment by BACS or where paying by Direct Debit, to ensure the payment has been completed in time. The domain will not be renewed without valid payment prior to the expiry date.
    4. For .uk domains You can check that Your renewal has been successful by using Nominet’s WHOIS search at, and for all other domains we recommend using the website domain lookup facility to see the updated expiry date.
    5. Ownership of data
      1. You agree and acknowledge that We owns the following:
        (a) all database, compilation, collective and similar right, title and interests worldwide in the domain name database;
        (b) all information and derivative works generated from the domain name database; and
        (c) information for the registrations for which We acts as the registrar including:
        (d) the original creation date of the registration;
        (e) the expiration date of the registration;
        (f) the name, mailing address, email address, telephone number, and fax number of the technical contact, administrative contact, zone contact, and billing contact for the domain name;
        (g) remarks concerning the registered domain name that appear or should appear in the WHOIS or similar database; and
        (h) other information generated or obtained in connection with the provision of domain name registration and management Services, other than the domain name being registered, and the IP names and addresses of the primary nameservers and any secondary nameservers.
      2. We do not have any ownership interest in Your specific personal registration information outside of Your right in Our domain name database.
    6. Transfer of ownership
      1. The person named as Registrant shall be the “Registered Name Holder.” The person named as “account contact” at the time the controlling account was secured shall be deemed the designate of the Registrant with the authority to manage the domain name. Registrant agrees that prior to transferring ownership of the domain name to another person (the “Transferee”) Registrant shall require the Transferee to agree, in writing to be bound by all the terms. If the Transferee fails to be bound in a reasonable fashion (as determine by Tucows in its sole discretion) to these terms, any such transfer will be null and void. Registrant explicitly authorises Tucows to act as their Designated Agent, as stipulated by the ICANN Transfer Policy, to approve a Change of Registrant on their behalf. Upon making changes to the registrant first name, last name, Client name and/or email address, a 60 day transfer lock will be applied to the domain registration.
      2. For UK domain names the transfer of ownership can be actioned via the Our control panel by the person named as account contact at the time the controlling account was secured who shall be deemed the designate of the Registrant with the authority to manage the domain name. The registrant shall be required to agree, in writing to be bound by these terms and conditions.
    7. Domain name dispute policy
      1. You agree to be bound by the Domain Name Dispute Policy (the “Dispute Policy”), as amended from time to time, which is hereby incorporated and made a part of these terms by reference.
      2. The Dispute Policy governs any dispute between You and any party other than Us over the registration and use of the domain name. The specific disputes which are subject to the Dispute Policy are contained in the Dispute Policy. You agree that You will be subject to the provisions specified in the Dispute Policy in effect at the time the domain name registration is disputed by a third party.
    8. Domain name registration information and its use
      1. Information You are required to Submit:
        1. As part of the registration process, You are required to submit to Us and to keep up to date the following information in connection with Your application for domain name registration: (a) the domain name to be registered;
          (b) the domain name holder’s name and mailing address;
          (c) the name, mailing address, email address, telephone number, and fax number of the administrative contact for the domain name; and
          (d) the name, mailing address, email address, telephone number and fax number of the billing and technical contact for the domain name.
        2. You shall provide and maintain updated information at all times with Us. We at Our discretion may refuse to renew any registrations unless You maintain current and updated information at all times.
        3. We may from time to time request additional information from You in the form of photo ID or utility bills. While not obligated to provide the additional information, You should provide the additional requested information to ensure that You will obtain all the products and Services which We make available to domain name registrants.
      2. Additional Information Maintained about Your Registration
        1. In addition to the information You provide, We maintain additional information relating to Your domain name registration, including:
          (a) the original creation date of the registration;
          (b) the date and time the registration application was submitted to Us and the appropriate registry;
          (c) communications constituting registration orders, modifications, or terminations and related correspondence;
          (d) records of account for Your domain name registration, including dates and amounts of all payments and refunds;
          (e) the IP names and address of the primary name servers and any secondary name servers;
          (f) the name, mailing address, email address, telephone number, and fax number of the technical contact for the domain name;
          (g) the name, mailing address, email address, telephone number, and fax number of the domain registrant for the domain name;
          (h) the expiration date of the registration; and
          (i) other information regarding all other activity regarding Your domain name registration and related Services.
      3. Obligations Relating to Data Provided by You:
        1. If in registering a domain name You provide information about a third party, You hereby represent that You have provided notice to and have obtained the express consent from the third party to the disclosure and use of the third party’s information as set forth in these terms.
      4. Disclosure and Use of Registration Information:
        1. You agree to authorise Us to provide any information to ICANN, the registry administrators and to other third parties as ICANN and applicable laws may require or permit.
        2. In addition, You acknowledge that ICANN may establish guidelines, limits and requirements that relate to the amount and type of information that We may or must make available to private entities, and the manner in which such information is made available.
        3. You hereby consent to any and all such disclosures and use of, and guidelines, limits and restrictions on disclosure or use of information and updated from time to time provide in connection with registration of a domain name, whether during or after term of the registration of the domain name. You hereby irrevocably waive any and claims and causes of action You may have arising from such disclosure or use of the domain name registration information.
        4. You may access Your domain name registration information in Our possession to review, modify or update such information, by accessing Our control panel, available at Our website at
        5. We will not process any data about any person that we obtain from You in a way incompatible with the purpose and limitations described in there terms. We will take reasonable precautions to protect the information We obtain from You from Our loss, misuse, unauthorised access or disclosure, alteration or destruction of that information.
      5. Agents and licences
        1. You agree that in the event You register a domain name for another entity, You represent that You have the authority to bind that entity as a principal to all terms and conditions contained in these terms.
        2. You acknowledge and agree that if You license the use of Your registered domain name to a third party, You remain the domain name holder of record and remain responsible for all obligations under there terms, including payment obligations, and providing and updating Your full contact information, and accurate technical, administrative, billing, and zone contact information adequate to facilitate timely resolution of any problems that arise in connection with domain name and domain registration.
        3. In any circumstance where You are registering a domain for a third party, You agree that You must (in advance):
          (a) Make Your customers aware of the prices associated with domain name registration, renewal and maintenance.
          (b) Give details of the domain name related services You provide, which are relevant to this customer, information on how to invoke the service, any prices payable and how long You take to carry out the service.
          (c) Make Your customers aware of changes to Your prices.
          (d) Detail the method, availability and cost of customer service provided.
          (e) Act quickly after getting a request from Your registrant to take some action for them; and
          (f) Update their details soon after You know that the current ones are out of date or wrong.
      6. Registrant Data
        1. You must not knowingly provide poor quality registrant data. If You find out that a registrant has provided poor quality data You should attempt to correct the data.
        2. If You receive a request to register a domain name for a customer You must register the domain name in Your customer’s name. You may only register the domain name in Your or Your organisation’s name with the explicit prior written consent of Your customer.
        3. You agree that if You register a domain on behalf of a third party, We can pass on the contact details of that third party to the registry administrator if required to do so by the registry.
      7. Limitation of liability
        1. You agree that We shall, under no circumstances, be liable for any special, indirect, incidental, punitive, exemplary, or consequential damages resulting from loss of profits, arising out of or in connection with these terms, even if We have been advised of the possibility of such damages, and in particular We will not be liable for the following:
          (a) suspension or loss of Your domain registration;
          (b) use of Your domain name registration;
          (c) interruption of Your business;
          (d) access delays or interruptions to any web sites accessed by Your registered domain name;
          (e) non-delivery, mis-delivery, corruption, destruction, or modification of data;
          (f) events beyond the reasonable control of Us;
          (g) processing of an application for domain name registration; or
          (h) application of the Dispute Policy.
        2. We shall not, under any circumstances, be liable or responsible for any errors, omissions or other actions by the registry administrator arising out of or related to Your application, receipt of, or failure to receive a domain name registration.
        3. Our maximum aggregate liability shall not exceed the greater of:
          (a) the total amount paid by You for registration of the domain name; or
          (b) £10.00 (UK Pounds).
      8. Indemnification of Us
        1. You agree to defend, indemnify and hold harmless Us and the registry administrator, including Us and its employees, directors, officers, representatives, agents and affiliates, from and against any claim, action, suit, demand, loss, damages, costs ( including reasonable legal fees, expert witness fees and expenses), or other proceeding related to or arising out of the registration or use of the domain name. This indemnification is in addition to any indemnification required under the Dispute Policy.
        2. You also agree that in the event a domain name dispute arises with any third party, You shall indemnify and hold Us harmless pursuant to the terms and conditions contained in the Dispute Policy.
      9. Representations and warranties
        1. You represent and warrant that:
          (a) all information provided in connection with Your domain name registration is accurate; and
          (b) neither the registration of the domain name nor the manner in which it is directly or indirectly used infringes the legal rights of a third party.
        2. You acknowledge and agree that all domain name registration Services provided to You by Us are provided on an “as is” basis. We make no representations or warranties of any kind, express or implied, in connection with these terms or its domain name registrations services, including but not limited to warranties of merchantability or fitness for a particular purpose. We make no representation or warranties of any kind that registrations or use of domain name under these terms will immunize You from challenges to the domain name registration or from suspension, cancellation, or transfer of the domain name to You.
      10. Breach and revocation
        1. We reserve the right to suspend, cancel, transfer or modify Your domain name registration in the event that:
          (a) You materially breach these terms;
          (b) You use Your registered domain name to send unsolicited commercial advertisements in contravention of applicable laws or customary acceptable usage policies of the Internet;
          (c) You use Your domain name in connection with unlawful activity;
          (d) grounds arise for such suspension, cancellation, transfer or other modification as provided in these terms; or
          (e) You use Your domain name in connection with material that is slanderous to Cloudstream Technology, BusyCloud LTD, or other associated companies.
        2. You further acknowledge and agree that Your domain name registration is subject to suspension, cancellation or transfer by any ICANN procedure, by any registrar (including BusyCloud LTD) or registry administrator procedures approved by an ICANN-adopted policy, or by any other country code top-level domain registry administering procedures to correct mistakes by Us, another registrar or the registry administrator in administering the name or for the resolution of disputes concerning the domain name.
        3. You also agree that We shall have the right in its sole discretion to suspend, cancel, transfer or otherwise modify a domain name registration upon seven (7) calendar days prior written notice, or at such time as We receive a properly authenticated order from a court of competent jurisdiction, or arbitration award, requiring the suspension, cancellation transfer or modification of the domain name registration.
        4. You acknowledge and agree that: You acknowledge and agree that:
          (a) providing inaccurate information;
          (b) failing to update information promptly; or
          (c) failing to respond to our enquiries concerning the accuracy of contact details within fifteen (15) calendar days of request; shall constitute a material breach of these terms and will be sufficient basis for cancellation of Your domain name registration.
      11. No Guarantee
        1. You acknowledge that registration or reservation of Your chosen domain name does not confer immunity from objection to either the registration, reservation, or use of the domain name.
      12. Specific TLD Registration Agreements
        1. Terms and conditions for .UK domain names
        2. Terms and conditions of .uk purchase
          1. Please note that customers who own the qualifying domain have the .uk equivalent automatically reserved for them until 10th June 2019, as long as that domain remains registered to them.
          2. For further information on the .uk rights to registration, please visit
          3. If at any time you decide not to renew your existing qualifying domain, the reserved .uk equivalent will automatically become available.
        3. Terms and conditions for all gTLD and nTLD domain names

Serch Engine Optimisation (SEO)

  1. Representations and Warranties

BusyCloud agrees to provide the Client with Search Engine Optimisation and Reporting Services (hereinafter referred to as “SEO”,         “Optimised Content Marketing”) as described in our website. We are authorized to use the specific keywords and/or phrases for         developing and improving the natural visibility of the Client’s site(s) in the search engines (Google and Bing).

  1.  Definitions

To bring clarity into this contract, we are going to define some SEO terms/jargons which we use. Our goal is to develop a contract in plain English which is mutually understood by all the parties entering into the contract and which minimizes erroneous beliefs. However, we make no warranty/guarantee of accuracy and completeness of the SEO terms described below. Our definitions should not be considered as the be-all and end-all of SEO terminology. For the purposes of this Agreement:

Deliverable” – a term used in project management to describe a tangible or intangible object produced as a result of the project that is intended to be delivered to a customer (either internal or external). A deliverable could be a report, a document, a server upgrade or any other building block of an overall project

SEO” – Search engine optimisation (SEO) is the process of improving the volume or quality of traffic to a website from search engines via “natural” or un-paid (“organic” or “algorithmic”) search results as opposed to search engine marketing (SEM) which deals with paid inclusion.

Search Engines” – a computer program which is used to retrieve documents from a computer network. Three popular search engines are Google, Yahoo and Bing.

Client’s CompetitorIt is an individual or a company which is in the same exact niche as the Client and is targeting the same/identical keywords in the same/nearby geographic location(s).

Keyword” – Keyword or keyword phrase is a search term(s) which is used to retrieve information through search engines.

Keyword Research” – It is a practice used by Search Engine Optimisation professionals to find and research actual search terms people enter into the search engines when conducting a search.

Keyword stuffingIt is considered to be an unethical Search Engine Optimisation (SEO) technique. Keyword stuffing occurs when a web page is loaded with keywords in the meta tags or in content.

“Keyword cannibalization” – Several web pages targeting the same keyword(s)

URLIt is the address of the web page on the Internet.

URL CanonicalizationIt is the process of picking the best URL when there are several choices, and it usually refers to home pages.

Link Building” – It is a Search Engine Optimisation technique which is used to get backlinks (or votes) for a website.

Link AcquisitionLink acquisition is any content or feature within a website that somehow encourages viewers to place links to it from other websites.

Website Usability” – It means how easy it is for visitors to use your website.

Website Accessibility” – It means how accessible your web pages are to your visitors and search engines.

User Engagement” – It refers to the degree to which a visitor has been positively influenced by the website and is engaged to it.

ConversionsAlso known as goals. They can be orders, leads, downloads, page views, sign ups, traffic, etc.

Conversion Rate” – It is the percentage of visits which result in goal conversions.

KPI” – KPI or Key Performance Indicator is used to measure how well an organization or individual is accomplishing its goals and objectives.

Link popularity” – It is the measure of the quantity and quality of inbound links (back links) to your website.

Confidential Information” – It includes but is not limited to, any and all fees, services, documents, recommendations, reports, e-mails, postal mail, courier or phone/skype consultation for the purpose of reporting, recommending or educating the Client by BusyCloud Ltd for carrying out Search Engine Optimisation services.

  1. Deliverables

BusyCloud Ltd is committed to provide following deliverables:

  1. Website Best Practice Audit – It provides (but it not limited to):
    1. Review of issues related to website usability, website credibility, website accessibility, user engagement, legal issues and suggestions regarding how to fix them.
    2. Recommendations for avoiding/fixing negative SEO issues (keyword stuffing, duplicate content, URL canonicalization, hidden text, hidden links, sneaky redirects, keyword cannibalization, etc.)
    3. Recommendations regarding content development. What type of content and content categories can attract additional traffic and links and can help in improving conversions (goals).
    4. Review of the Client’s site traffic – how visitors find your website and where they come from.
  2. Keyword Research Report– It provides a list of keywords that can bring the highest volume of relevant traffic to the website along with their search volume. It also provides longer tail keyword suggestions which may not bring volumes of traffic but can potentially trigger a higher conversion rate.
  3. Website Optimisation– We advise to fix any issues we have identified, so that the website works for the Client’s business and is able to convert relevant traffic into sales or leads. Onsite optimisation can be taken against your monthly hourly campaign or can be purchased at a separate cost POA.
  4. On-page optimisation – We may modify the title tags, meta tags, content, HTML code and other on-page factors of a Client’s website to make it more relevant to search engines (Google and Bing) for the targeted keywords. We aim to improve keyword positioning/placement to attract additional traffic to the site.
  5. Link Building– We acquire/request/write for and submit links from a vast array of websites to improve the search visibility of your website in the search engines.
  6. Link Acquisition/Viral Content Development – We may develop and promote content (press releases, articles, guest blog posts,) which help in getting additional traffic and links to your site.
  7. Social Media Optimisation– We may provide advice on social media optimisation and how you can integrate social activities within your website.
  8. SEO Reporting– We continuously monitor the effectiveness of our SEO campaign via an automated online reporting system which is updated daily.
  9. Payment Terms

Invoices are provided monthly on or around the date you start your campaign and all invoices must be cleared within 10 days.Client agrees to pay the fee for monthly SEO services and confirms this via telephone/email/online form. All payments shall be made in £ GBP (British pounds sterling), unless otherwise agreed by BusyCloud Ltd. If the Client decides to end the project for lack of funds, change in focus or for any other reason other than which violates any term of this Agreement, then the Client is required to pay for all the work BusyCloud Ltd has done up to the time that Client notifies BusyCloud Ltd not to continue with the project

  1. Assignment of Specific Rights

For the purposes of receiving professional SEO services, the Client agrees to provide the following:

  1. Give BusyCloud Ltd FTP and other back-end admin access to the website to make changes to the site for the purpose of on-page optimisation.
  2. Permission to communicate directly with any third parties, e.g. your web designer, if it isn’t us and is necessary. 
  3. Full access to existing website traffic statistics for analysis and tracking purposes.
  4. Client authorizes BusyCloud Ltd use of all Client’s logos, trademarks, website images, content, etc., for use in creating articles and any other uses as deemed necessary by BusyCloud Ltd for Search Engine Optimisation.
  5. If the Client’s site is lacking in textual content, the Client will provide additional text content in electronic format for the purpose of creating additional or richer web pages. 
  6. Non-Disclosure Agreement

At any time during or subsequent to the contract period, Client agrees to keep in strictest confidence and trust all of the BusyCloud Ltd confidential information to which the Client has access. The Client will not use or disclose the BusyCloud Ltd confidential information without the written consent of BusyCloud Ltd. Client agrees not to attack/criticize BusyCloud Ltd or any of its employees, associates or partners publicly (on public forums, blogs, social networks, etc.) at any time during or subsequent to the contract period. In case of breach of non-disclosure Agreement, Client agrees to pay BusyCloud Ltd a reasonable cost for damages.

  1. Disclaimer

Client acknowledges the following with respect to SEO services from BusyCloud Ltd:

  1. All fees are non-refundable.
  2. BusyCloud Ltd has no control over the policies and ranking algorithms of search engines with respect to the type of sites and/or content that they accept now or in the future. Client’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory.
  3. Due to the competitiveness of some keywords/phrases, on-going changes in search engine ranking algorithms and other competitive factors, BusyCloud Ltd does not guarantee No.1 positions or consistent top 10 positions for any particular keyword, phrase, or search term.
  4. BusyCloud Ltd assumes no liability for ranking, traffic, indexing issues related to penalties. Consequently, Client understands that ranking new websites is much more difficult than ranking old and established sites and he should not have unrealistic expectations about rankings, traffic and revenues.
  5. A new website may get a temporary boost in ranking for some targeted keywords for a few days before the website settles down to its real place. This is known as ‘new site boost effect’ and it is quite common. Consequently the Client understands that a new site has not really got top rankings within a month and soon it will revert down to its actual position.
  6. Occasionally, search engines will drop listings for no apparent reason. Often, the listing will reappear without any additional SEO efforts. This happens because of on-going changes in the ranking algorithm. A websites search engine ranking can fluctuate any day due to any changes made by the competitors.
  7. BusyCloud Ltd makes no guarantee/warranty of project timeline or added expenses (like charging additional fees, etc.) if:-
    • The Client fails to resolve BusyCloud Ltd queries on time.
    • Makes delays in providing required access, documents, permissions or any support for Search Engine Optimisation purpose.
    • Fails to make necessary changes to the website as and when advised by BusyCloud Ltd for carrying out the Search Engine Optimisation services.
    • There is a server outage for prolonged time on Client’s site.
    • SEO work is destroyed either wholly or in parts, either knowingly or unknowingly by any party without the prior consultation of BusyCloud Ltd. SEO work is considered to be destroyed either wholly or in parts if the following changes (but not limited to) are made to a website by any party other than BusyCloud Ltd or without first consulting BusyCloud Ltd:
      1. Changes in the file(s) or folder(s) name.
      2. Putting a file in a different folder or putting a folder in another folder or sub domain.
      3. Making changes in the head section of a document like changing the text in the title tag, removing certain HTML tags required for site authentication.
      4. Deleting a link, folder, file, web document or sub domain.
      5. Modifying text on a web document like changing the formatting of the text or repositioning the text.
      6. Removing analytics code from the web page which is used to track website traffic.
      7. Linking out to any website without prior consultation of the BusyCloud Ltd
      8. Adding a file, folder, web document, widget or any functionality.
      9. Renaming URLs of existing web documents.
      10. Taking down the website or part of the website.
      11. Renaming, re-locating, adding or removing any file, folder or sub domain on a web server including web documents, robots.txt, .htacess file, sitemap.xml, rss.xml, etc.
      12. Changes in the site architecture
      13. Changes in the anchor text
      14. Making any changes on an optimised web page
      15. Uploading a new website to the domain.
      16. Duplicating content either on the website or releasing it online through other websites.
  1. The Client guarantees any elements of text, graphics, photos, designs, trademarks, or other artwork provided to BusyCloud Ltd for inclusion on the website above are owned by the Client, or that Client has received permission from the rightful owner(s) to use each of the elements, and will hold harmless, protect, and defend BusyCloud Ltd and its subcontractors from any liability or suit arising from the use of such elements.
  2. BusyCloud Ltd is not responsible for the Client overwriting SEO work. The Client will be charged an additional fee for re-constructing, re-optimising content/web pages.
  3. The Client understands that his SEO alone cannot be held responsible for his site’s success or failure. The Client understands that he needs to work as a partner with his SEO provider, give him the necessary time and commitment and follow his advice/suggestions seriously and on time to make his marketing campaigns a success.
  4. When this contract comes to an end or Cancellation

This contract comes to an end when everything specified in the contract has been done. It can also end if there is a breach of contract and either party decides to cancel it. The contract can also be ended by mutual Agreement of the parties involved in contract or when it becomes impossible to carry out the obligations specified in the contract due to man-made calamities (such as, but not limited to, riots, acts of terrorism, war, etc.) or natural calamities (such as, but not limited to, flood, hurricane, earthquake, volcanic eruption, etc.).Contracts can be cancelled with 30 days written notice after the initial 30 days.

Website Design & Development

  1. Governing Law and Jurisdiction

Governing law means which country’s rule of interpretation and legal remedies applies in case of any dispute arising out of the contract. Jurisdiction means the place where your dispute will be heard. This Agreement (Contract) shall be governed by the laws of Britain and the British court in respect of any dispute or difference between the Client and BusyCloud Ltd arising out of this Agreement (Contract). Any dispute or difference can also be resolved outside the court by appointing an independent third party (also known as arbitrator) on mutual Agreement of the Client and BusyCloud Ltd. However, in this case the arbitrator’s decision is considered to be final and cannot be disputed or appealed in a court of law.This contract is all inclusive, however, if there is a verbal or written agreement that exists between the two parties stated in this agreement, they will be reviewed separately. By agreeing to this contract in writing via letter or email you agree that you fully understand this contract, you are legally competent and authorized to enter into the contract and you agree to this contract on your ‘own free will’ without any undue influence, misrepresentation of facts or by mistake. You also represent and warrant to BusyCloud Ltd that you have no interest or obligation which is inconsistent with or in conflict with this agreement or which would prevent, limit or impair BusyCloud Ltd.’s performance of any part of this agreement. You agree to notify BusyCloud Ltd immediately if any such interest or obligation arises.

The following terms and conditions apply to all website development / design services provided by BusyCloud LTD to the Client.

Last updated: 22th July 2020

  1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

  1. Charges

Charges for services to be provided by BusyCloud LTD are defined in the project quotation that the Client receives via e-mail and/or in writing.

Unless agreed otherwise with the Client, all website design services require a minimum payment of £125.00 in advance before the project is completed. The quoted amount minus £125.00 is due upon completion of the work after the client has reviewed and is happy with the finished product.

  1. Client Review

BusyCloud LTD allows the Client opportunity to review the appearance and content of the website during the design and development phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies BusyCloud LTD otherwise within ten (10) days of the date the materials are made available to the Client.

  1. Turnaround Time and Content Control

BusyCloud LTD will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with the Client upon BusyCloud LTD receiving initial payment, unless a delay is specifically requested by the Client and agreed by BusyCloud LTD.

In return, the Client agrees to delegate a single individual as a primary contact to aid BusyCloud LTD with progressing the commission in a satisfactory and expedient manner.

During the project, BusyCloud LTD will require the Client to provide website content; text, images, movies and sound files etc. to populate the website.

  1. Failure to provide required website content:

BusyCloud LTD is a small business, to remain efficient we must ensure that work we have planned is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

For this reason, we ask that you provide all the required information at least one (1) week prior to the agreed completion date. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation, we need the text content for your site agreed in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do before the agreed time, one (1) week prior to the project completion date we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

NOTE: Text content should be delivered as an Microsoft Word, pdf file, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.

All our websites use a CMS (Content Management System) which makes it feasible for you to add and update content yourself. If you do not have the time or would rather, we did this as a monthly process, please look at our maintenance packages which also involve bug fixing, updates and more.

  1. Payment

Invoices will be provided by BusyCloud LTD upon completion but before transferring the site from a development environment to your domain. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (5) days after the date of the invoice is due, will be assessed a daily fee in the amount of 4% of total amount per day.

  1. Additional Expenses

Client agrees to reimburse BusyCloud LTD for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography, plugins etc.  This payment will be required prior to the purchase of the additional required materials. These expenses would be discussed during the project proposal stage if the requirements are noted in the initial briefing for the project.

  1. Web Browsers

BusyCloud LTD makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Microsoft Edge, Google Chrome, etc.).  The client agrees that BusyCloud LTD cannot guarantee correct functionality with all browser software across different operating systems.

BusyCloud LTD cannot accept responsibility for web pages which do not display acceptably in obsolete version or new versions of browsers released after the website have been designed and handed over to the Client. As such, BusyCloud LTD reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

  1. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on BusyCloud LTD’s Web space, BusyCloud LTD will, at its discretion, remove all such material from its web space. BusyCloud LTD is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay BusyCloud LTD reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by BusyCloud LTD in enforcing these Terms and Conditions.

  1. Termination

Termination of services by the Client must be requested in a written notice or email and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing or email. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

  1. Indemnity

All BusyCloud LTD services may be used for lawful purposes only. You agree to indemnify and hold BusyCloud LTD harmless from any claims resulting from your use of our service that damages you or any other party.

  1. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants BusyCloud LTD the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting BusyCloud LTD permission and rights for use of the same and agrees to indemnify and hold harmless BusyCloud LTD from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to BusyCloud LTD that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

  1. Standard Media Delivery

Unless otherwise specified in the project quotation, this agreement assumes that any text will be provided by the Client in electronic format (text files delivered on USB drive or via e-mail or FTP) and that all photographs and other graphics will be provided in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by BusyCloud LTD to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.

  1. Design Credit

A link to BusyCloud LTD will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 20% of the total development charges will be applied. When total development charges are less than £500, a fixed fee of £100 will be applied. The Client also agrees that the website developed for the Client may be presented in BusyCloud LTD’s portfolio.

  1. Third Party Hosting

If the Client’s website is to be installed on a third-party server, BusyCloud LTD will develop the Clients website in their own environment. BusyCloud LTD will supply the third-party with the website in a compressed and downloadable format and responsibility to install the site on the server falls to the third-party.

  1. Post-Placement Alterations

BusyCloud LTD cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

  1. Domain Names

BusyCloud LTD can purchase domain names on behalf of the Client.  Payment and renewal of those domain names is the responsibility of the BusyCloud LTD. The loss, cancellation or otherwise of the domain brought about by non or late payment by the client is not the responsibility of BusyCloud LTD. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

  1. General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s acceptance via email, text or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is also an acceptance of our terms and conditions.

  1. Governing Law

This Agreement shall be governed by English Law.

  1. Liability

BusyCloud LTD hereby excludes itself, its Employees and or Agents from all and any liability from:

Loss or damage caused by any inaccuracy;

Loss or damage caused by omission;

Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;

Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of BusyCloud LTD to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

  1. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid clause.

  1. Pay Monthly Ownership

A rented website or database remains the property of us during the contract period. If you want to cancel your contract after the initial twenty four months, we will provide you with a monthly or annual hosting/maintenance fee.

If you wish to cancel your contract during the twenty four month period, you will be charged a fee based on the remaining months of your contract.

If you wish to keep all services active after you have cancelled your contract, we will provide you a monthly or annual hosting/maintenance cost to retain your services.

If you have purchased a website or database outright from us, we will not include any updates, all updates are charged at a set fee of £50/hour. Hosting will also be charged at a set fee.

Client Portal

Invoices are paid automatically via the card you added to your client profile. You will be invoiced 2 weeks from the invoice due date and automatically charged on the due date. You are able to pay before the due date through the client portal manually. If you would like to disable Auto CC processing, please raise a ticket.

Please note: by signing up for any of our services you agree to be bound by all BusyCloud LTD terms and conditions.

Terms & Conditions last update: 31/07/2022